Payment & Cancellation Policies - Terms and Conditions
Payment & Cancellation Policies - Terms and Conditions
We recommend to all our clients to get a Travel Insurance, you can do this by contacting your Insurance Company directly.
By completing and confirming payment, via web, bank to bank deposits, wired transfer, or any other way of payment, you agreed with all our Payment and Cancelation Policies, Terms and Conditions over your credit card issuer requirements.
Customers without reservations will not be allowed to board use shuttles, tours or any other service even if there is space available. If we are not able to process or confirm your payment we are not able to provide you with the services you reserved. We do not accept cash payments, since this is a private service all our operations and reservations are placed in advance. We will always required full payment in order to dispatch our drivers to any of the reserved pick up locations, same for boat tours, boat transfers and tours.
Cancellations or Modifications to be received in writing by email; 10 days prior date of service. Cancellations or Modifications received 9 days prior arrival will pay 100% of the total cost of the service as a penalty. In case you place your reservation and payment within 10 days of service operation and you cancel within this period of time, NO refund will be provided. Cancellations received with more than 10 days notice you will receive 50% refund of the total due administrative and bank credit card transaction fees with no exceptions, full refund won’t be provided. Within the 10 days prior service operation we are not obligated make any changes or modifications to your reservation.
In the event of No-Show you will lose 100% of your payment.
Costa Rica For You Online Reservation S.A. and The Costa Rica Shuttle S.A. both incorporated companies in Costa Rica, or and service provider or service operator is not responsible for any changes on your flight arrival date and time, missed flights, delay flights or canceled flights.
In case you are not able to find our representative and/or driver you must call the emergency phone numbers on the vouchers we have sent along with your confirmation document. Any claim must be received by email within 24 hours of the reserved service time and date. We will not be held liable for claims received 36 hrs after the reserved service time and date.
Reconfirmation of the service the day before via email is strongly recommended.
For Collective Shuttles or Shared Services only: Please arrive 15 minutes prior pick up time. In case you are delayed we wait no more than 10 minutes on each pick up location after the set pick up time. If you are not able to arrive on time, this will be consider a NO SHOW and you will lose 100% of your payment and it cannot apply to other reservation for shuttles or tours, payment is not refundable or reusable on case of a NO SHOW.
For Private Transportation services: maximum waiting time 2 hours after confirmed flight arrival time by the airline or confirmed pick up time at certain location. After this time we will take off and this will be consider a NO SHOW. AGAIN: we are not responsible for flight delays, flight cancelations, missed flights, etc. No refunds will be provided.
All transfers include a 1 or more rest stops. These stops may be connection points or may involve a change of vehicles depending on the route. In some occasions we are forced to make several stops with several change of vehicles. When possible we do a direct route to your destination but sometimes you will be needing to change different vehicles.
For private services, the client can ask for stops for lunch, sightseeing etc.
We may change or cancel any service without reimbursement for reasons beyond its control, such as: strikes, weather conditions, war or local guerrillas, public demonstrations, natural disasters or acts of terrorism, schedules changes, ocean conditions or acts of god .
We can not be held responsibility for schedule changes in boat services, ferry services, nor for accidents and/or loss of luggage during the trip on the ferry or any ocean operation.
Arrival and departure times shown on your confirmation documents are approximately, this times can always vary due delays on the roads out of our control, weather conditions, ocean conditions, etc. We take no responsibility for delays on arrival or departure times.
For ocean transportation/activities you must take care of your electronics, luggage, etc, as neither us or the tour operator responsibility in case of damages, lost, etc. Please remember to buy a Travel Insurance!
Due some of Costa Rica road conditions we may not be able to drop off the client directly to the drop off point requested by the client where the road is just not accessible to our vehicles, if this happen we will drop off the client at the closest location to the drop off point. The client must check with property owners if access road are in good conditions for regular vehicles to get to it directly. If 4×4 vehicles are required you must confirm and advice us about this situation.
Services will be operated but not exclusively by The Costa Rica Shuttle, Interbus, Grayline, Desafio Adventure Company, EcoTrans, Tropical Tours, Montezuma Expeditions, EasyRide, Zuma Tours Group, Cocozuma Traveller, or any other transportation or tour company running and operating the route/services the clients is reserving.
We will not be held liable for loss or damage to carry-on items not properly supervised by the passenger.
This includes carry-on items incorrectly placed inside the luggage compartment.
You must confirm with us in advance in case you are bringing oversize luggage like golf clubs, surfboards, boxes, etc. as we are not able to transfer those in all our vehicles and you may need to hire a private service. We will not be held liable for loss or damage items place outside the vehicle.
When practicing adventure activities, and/or visiting wilderness areas or other places were the tour enters or takes place, the tour participant attests and verifies to be physically fit and in good health to undertake these activities. The tour participant expressly accepts and assumes the risks and dangers inherent to these areas and activities.
Liability for death or personal injuries to passengers is limited to contract conditions with suppliers and insurance coverage subscribed by the company operating the service, according to the laws of Costa Rica, in effect at the moment of the accident. The client will not take legal action against the booking or reservation company (us) but to the operator of the service directly.
We reserve the right to change rates, itineraries or schedule at all time and to arrange alternative transportation, accommodations or services; or to cancel bookings.
We will not be held liable, directly or indirectly, for any loss or damage from activities under the control of other agents or service providers, including, but not limited to, claims for death, personal injury, delays, or additional expenses that may arise when using a service arranged through us.